Oct 18, 2017
As its crews continued to respond to outages caused by the devastating wildfires in Northern California,Pacific Gas and Electric Company (PG&E) said Wednesday evening that it had safely restored 99 percent of electric service to customers who are able to receive power. Gas service has also been restored to approximately 80 percent of those able to receive it.
Since the fires began, more than 353,000 customers who experienced electric outages due to the wildfires have had their service restored. As of Thursday morning, Oct. 19, the company expects that all but approximately 2,800 customers who are able to receive electric service will have been restored. These customers are in difficult-to-reach areas with challenging terrain and/or PG&E is awaiting CAL FIRE’s approval to access. PG&E expects to restore these remaining customers by Friday.
PG&E has restored 30,000 customers without gas service who are able to receive it, or approximately 80 percent. PG&E crews have visited another 4,400 customer homes/businesses, but have been unable to gain access to restore gas service. In addition, there are about 3,700 customers who will be contacted for restoration and the company expects to reach approximately 3,200 of them by Wednesday evening. PG&E will work to complete restoration on Thursday and Friday as contact is made and access is granted by the customers.
More than 4,300 PG&E employees and mutual-aid partners have worked during this event to safely restore electric and gas service to customers affected by the fires. PG&E has worked closely with CAL FIRE, other agencies and first responders to be able to make the necessary repairs as soon as safe access to fire zones was assured.
PG&E Corporation CEO and President Geisha Williams met with hundreds of PG&E crew members and mutual aid workers early Wednesday morning at the company’s base camp at Rohnert Park near Santa Rosa. “Our primary focus is the life safety and well-being of our customers and the communities affected by these devastating wildfires. Our crews have been working nonstop to get electric and gas service restored for our customers. We are committed to a steadfast and strong presence in these communities as we help them move forward to restore and rebuild. We’re in it for the long haul,” said Williams.
PG&E has set up neighborhood answer centers at tables or pop-up tents in affected areas to serve customers returning to their homes. Mobile customer service teams are walking neighborhoods impacted by the fires to offer assistance and gather information to address customer needs.
For customers seeking restoration and response information related to the fires, the company has set up a dedicated web site atwww.pgecommitment.com.
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and www.pge.com/en/about/newsroom/index.page.
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