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Wine Country Hotel Concierge - Chris Morano -Awarded Top Honor


Wine Country Hotel Concierge - Chris Morano -Awarded Top Honor

Mr. Chris Morano, Chief Concierge at Fountaingrove Inn | The Steakhouse @ Equus in Santa Rosa has received the 2016 Excellence in Lodging & Hospitality Award for a Lodging Staff Person by the California Lodging Industry Association (CLIA). Morano received this significant honor recently at the annual California Lodging Expo® and Conference evening reception, held at the Crowne Plaza Los Angeles Commerce Casino in City of Commerce, CA.

Morano, the first Concierge to receive the award, is the previous recipient of the 2015 California Hotel & Lodging Association “Stars of the Industry” Award (Lodging Employee of the Year), the 2016 Concierge Association of Napa Valley and Sonoma (CANVAS) Award of Excellence (Best Concierge, Sonoma County) and was named the 2014 Certified Tourism Ambassador of the Year, Central Sonoma County.

CLIA created the Excellence in Lodging & Hospitality Awards to recognize achievement and pay tribute to owners and Management teams of member properties, as well as their dedicated staff members who serve the traveling public. This is CLIA’s way of honoring the “Best of the best!” The 2016 awards were given out for three property and three individual categories

Morano, who began working at Fountaingrove in February of 2011, says “I am happily surprised and completely grateful to the voting panel of the California Lodging Industry Association for my selection as the recipient of this year’s commendation. As the first Concierge to receive this award, it’s a nod to those in my profession, and I accept this on behalf of all of us. In an age where guests seem to value random reviews from online sources, it is entirely rewarding to work for a General Manager who recognizes the value of Concierge Services as much more than a hotel amenity.” Fountaingrove General Manager, Mr. Justin Hayman, notes that “Chris’ personal touch has made a noticeable and positive impact on how guest services are delivered; I truly enjoy watching him interact with our guests.” 

Morano has been a member of the Northern California Concierge Association (NCCA) since 2005, and has served on the NCCA Board of Directors for eight years. The NCCC is on the web at

About the Fountaingrove Inn

The Fountaingrove Inn, Hotel and Conference Center is a privately-owned 124-room boutique hotel in north Santa Rosa; the popular on-site restaurant has recently rebranded as The Steakhouse @ Equus.  The Fountaingrove Inn is on the web at

About the California Hotel & Lodging Association 

The California Hotel & Lodging Association (CH&LA), with more than 1,550 member hotels representing more than 182,000 guestrooms, is the largest and most influential state lodging trade association in the world.  The CH&LA was established in 1893 and is a Partner State Association of the American Hotel & Lodging Association.

CH&LA's history of service to California's lodging industry reaches back 106 years for the purposes of actively representing the interests and furthering the prestige of the state's burgeoning hotel industry.  CH&LA is on the web at